Terms and Conditions

1. Introduction

Welcome Message

Welcome to TwoCollect. Thank you for choosing our Platform your shipping management and aggregation solution.

Business Information

TwoCollect Portal LLC is a company registered in Bay View Tower - Business Bay, UAE, under license number 1425543. In these Terms, “TwoCollect,” “we”, “our”, or “us” refers to TwoCollect Portal LLC.

Purpose of the Terms

These Terms and Conditions govern your access to and use of our platform, which includes our website, tools, APIs, and related services. By using our Platform, you agree to abide by these Terms.

Legal Relationship

TwoCollect acts as an intermediary that connects Users with third-party shipping and logistics service providers to streamline order fulfillment, shipping label generation, and tracking. We do not directly provide shipping services.

Acceptance of Terms

By registering, accessing, or using the Platform, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy. If you do not agree with these Terms, you must stop using our Platform and Services immediately.

Authorization for Businesses

If you are using the Platform on behalf of a business or organization, you warrant that you have the authority to accept these Terms on behalf of that entity.

2. Definitions

For the purpose of these Terms and Conditions, the following terms shall have the meanings set out below:

“Aggregator”

Refers to TwoCollect, which provides the Platform to connect Users with third-party shipping and logistics service providers for the purpose of managing shipping operations.

“Platform”

Includes our website, mobile application, APIs, and other digital tools or interfaces provided by TwoCollect to facilitate shipping and logistics management.

“Services”

Refers to all features, tools, and functionalities provided by the Platform, including but not limited to:

• Generating and managing shipping labels
• Comparing shipping rates across Service Providers
• Real-time tracking and reporting.
• Integration with third-party marketplaces or systems.

“Users”

Refers to any individual, business, or organization that accesses or uses the Platform and Services. Users may include:

• Individual Users who manage personal shipments.
• Business Users who manage shipping for commercial purposes.

“Service Providers”

Refers to third-party shipping and logistics companies, including but not limited to courier services, freight carriers, and postal services, that provide shipping solutions through the Platform.

“Account”

Refers to the unique user profile created by Users to access and use the Platform and Services.

“Subscription Fees”

Refers to the recurring charges paid by Users to access the Platform’s features and Services.

“Privacy Policy”

Refers to the document outlining how TwoCollect collects, uses, stores, and protects Users’ personal data.

“Terms”

Refers to these Terms and Conditions, including any updates or amendments, which govern the use of the Platform and Services.

“You” or “Your”

Refers to the User of the Platform, including both individual and business Users.

3. Services Provided

TwoCollect provides a digital platform designed to simplify and optimize shipping and logistics operations. Our Services include, but are not limited to, the following features:

3.1. Shipping Label Generation

• Users can generate shipping labels for domestic and international shipments by integrating with multiple third-party Service Providers
• Labels include essential details, such as tracking numbers and carrier-specific barcodes, in accordance with the Service Providers’ requirements.

3.2. Rate Comparison

• The Platform enables Users to compare shipping rates from various Service Providers to find the most cost-effective option for their needs.
• Rates displayed are provided by the Service Providers and are subject to change based on their terms and conditions.

3.3. Real-Time Tracking and Notifications

• Users can track the status of their shipments through our Platform. Updates are provided directly by the Service Providers.
• Notifications about shipment progress, delays, or delivery confirmations are available through the Platform.

3.4. Integration with Third-Party Systems

• The Platform supports integration with third-party marketplaces, e-commerce platforms, and order management systems such as Shopify, WooCommerce and others.
• Integrations facilitate seamless order imports, shipping label creation, and tracking updates.

3.5. Centralized Shipping Management

• Users can manage multiple Service Provider accounts in one place, providing a centralized dashboard for all shipping-related activities.

3.5. Centralized Shipping Management

• Users can manage multiple Service Provider accounts in one place, providing a centralized dashboard for all shipping-related activities.

3.6. Analytics and Reporting

• The Platform offers analytics tools that provide insights into shipping costs, delivery performance, and other key metrics to help Users make informed decisions.

3.7. Customer Support

• Our support team is available to assist Users with technical issues, account setup, and general inquiries regarding the Platform.

Important Notes Regarding Services:

• Intermediary Role: TwoCollect acts solely as an intermediary and does not directly provide shipping services. All shipping and logistics activities are handled by the Service Providers chosen by the User.
• Service Provider Responsibility: Service Providers are solely responsible for fulfilling shipments, including delivery timelines, package handling, and addressing any issues arising during transit.
• Availability of Services: Certain features may be subject to availability, geographic restrictions, or additional fees.

4. User Obligations

By accessing and using the Platform, Users agree to the following obligations:

4.1. Accurate Information

• Users must provide accurate, complete, and up-to-date information when creating an account or using the Platform.
• Users are responsible for ensuring that shipping details (e.g., recipient name, address, contact information) are correct and comply with Service Provider requirements.

4.2. Compliance with Laws

• Users must comply with all applicable UAE laws, including but not limited to customs regulations, import/export controls, and anti-money laundering laws.
• Users shall not use the Platform for illegal purposes, including shipping prohibited or restricted items as defined by UAE law or the Service Provider.

4.3. Account Security

• Users are responsible for maintaining the confidentiality of their account credentials (username and password).
• Users must notify TwoCollect immediately if they suspect unauthorized access to their account.
• Users are liable for all activities conducted under their account, whether authorized or unauthorized.

4.4. Prohibited Conduct

Users shall not:

• Use the Platform to engage in fraudulent or deceptive activities.
• Upload or transmit harmful content, such as viruses, malware, or any other technology that could harm the Platform or other users
• Attempt to gain unauthorized access to the Platform, its systems, or other user accounts.
• Abuse or misuse the Platform in a way that interferes with its intended operation or infringes on the rights of others.

4.5. Payment Obligations

• Users are responsible for timely payment of all subscription fees and any additional charges incurred while using the Platform.
• Failure to pay subscription fees may result in suspension or termination of access to the Platform.

4.6. Use of Third-Party Services

• Users are responsible for selecting Service Providers and understanding their terms and conditions, including shipping rates, policies, and delivery times.
• Users acknowledge that disputes related to shipping services (e.g., delays, damage, or loss) must be resolved directly with the Service Provider.

4.7. Responsibility for Shipments

• Users must ensure that shipments comply with applicable laws, Service Provider policies, and Platform guidelines.
• Users are solely responsible for packaging and labeling shipments in accordance with Service Provider requirements.
• TwoCollect does not inspect, open, or handle any shipments directly. As an aggregator, our role is limited to facilitating shipping bookings through third-party carriers. The sender (User) is solely responsible for accurately declaring the shipment contents. If the shipment includes restricted, prohibited, undeclared, or misdeclared items under UAE law or the carrier’s policies, the full legal and financial responsibility lies with the sender. TwoCollect shall bear no liability for any penalties, losses, or disputes arising from such shipments.
• “Dangerous goods or hazardous materials may only be shipped with the explicit prior approval of the selected carrier.”
• For international shipments, the User (shipper) may choose to assign the responsibility for customs duties, VAT, and clearance fees to either themselves or the consignee. However, regardless of this selection, the User remains ultimately liable for all such charges if they are unpaid. If the consignee refuses to pay or if destination authorities reject the declared responsibility, the User agrees to fully reimburse TwoCollect for any such costs, including return shipping and related penalties. TwoCollect acts solely as a logistics aggregator and assumes no liability for customs decisions, delays, or seizure of goods in the destination country.

4.7A Customs Information, Valuation and International Shipments

The User is solely responsible for providing complete, accurate, and up-to-date shipment information for all domestic and international shipments, including but not limited to product descriptions, quantity, weight and dimensions, commercial invoice details, declared value, customs value, CIF value where applicable, HS codes, country of origin information, Incoterms, and all import, export, customs, tax, and regulatory documentation.

The User warrants that all shipment information, customs declarations, invoices, product descriptions, classifications, values, Incoterms, and supporting documentation submitted through the Platform are true, complete, accurate, and compliant with all applicable laws, customs regulations, governmental requirements, and carrier policies.

TwoCollect acts solely as a technology platform and shipping aggregator and shall have no obligation to verify, validate, audit, calculate, investigate, or correct any shipment information, customs values, invoices, declarations, classifications, Incoterms, or supporting documentation provided by the User.

Where shipment documentation, customs declarations, invoices, shipping labels, or other shipping records are generated automatically through the Platform or through integrations with third-party Service Providers, such generation shall be considered an administrative and technical service only. The User remains solely responsible for the accuracy, completeness, legality, and compliance of all underlying information.

The User acknowledges and agrees that carriers, customs authorities, governmental authorities, and other third parties may rely upon the information supplied by the User without independent verification.

4.8. Indemnification

• Users agree to indemnify and hold harmless TwoCollect, its affiliates, employees, and partners from any claims, damages, or liabilities arising from their use of the Platform, including non-compliance with these obligations.

4.8A Customs Liability and Carrier Claims

The User shall be solely liable for and shall reimburse, indemnify, defend, and hold harmless TwoCollect, its affiliates, directors, officers, employees, agents, partners, and Service Providers from and against any and all customs duties, taxes, VAT, assessments, government fees, administrative charges, penalties, fines, interest, storage charges, return shipment costs, legal fees and expenses, claims, losses, damages, liabilities, and costs arising directly or indirectly from inaccurate shipment information, incorrect customs values, CIF values, invoice information, incorrect HS codes, classifications, country of origin declarations, failure to provide required documentation, violations of customs or trade compliance requirements, customs declarations prepared based on User information, or any claim or liability imposed upon TwoCollect by a carrier, customs authority, governmental authority, or third party in connection with any shipment booked through the Platform.

The User's obligations under this section shall survive termination of the User's account and continued use of the Platform.

5. Payment and Subscription Fees

By using the Platform and its Services, Users agree to the following payment terms:

5.1. Subscription Plans

• Access to the Platform’s features requires Users to subscribe to one of our available subscription plans (“Subscription Fees”).
• Details of subscription tiers, pricing, and included features are available on the Platform or during the account registration process.
• Subscription Fees are charged on a recurring basis (e.g., monthly, annually) as specified at the time of subscription.

5.2. Payment Methods

• Users must provide valid and up-to-date payment information when subscribing to the Platform. Accepted payment methods include [credit/debit cards, online payment gateways, or other applicable methods].
• Users authorize TwoCollect or its payment processor to charge the provided payment method for the Subscription Fees and any applicable taxes.

5.3. Automatic Renewal

• Subscription plans automatically renew at the end of the billing period unless canceled by the User prior to the renewal date.
• By subscribing, Users agree to allow automatic charges for each renewal period using the payment method on file.

5.4. Non-Refundable Fees

• Subscription Fees are non-refundable except as required by law or explicitly stated in our refund policy.
• If a User cancels their subscription before the end of the billing period, they will not receive a prorated refund for unused time.

5.5. Failed Payments

If payment is declined or unsuccessful for any reason, TwoCollect reserves the right to:

• Suspend or terminate the User’s access to the Platform.
• Notify the User of the payment failure and provide a reasonable timeframe to update payment details.

5.6. Currency and Taxes

• All Subscription Fees are charged in AED unless otherwise specified.
• Applicable taxes, including VAT, will be added to the total charge where required by UAE law.

5.7. Price Changes

• TwoCollect reserves the right to adjust Subscription Fees at any time. Users will be notified of changes at least 30 days prior to the effective date of the new fees.
• Continued use of the Platform after the fee change takes effect constitutes acceptance of the new pricing.

5.8. Cancellation

• Users may cancel their subscription at any time through their account settings or by contacting customer support at support@twocollect.com
• Cancellation will take effect at the end of the current billing period, and Users will retain access to the Platform until that time.

5.9. Refunds

• Refunds, if applicable, will be issued in accordance with TwoCollect’s refund policy.
• Refund requests must be submitted to support@twocollect.com and are subject to review and approval by TwoCollect.

6. Privacy and Data Usage

TwoCollect values your privacy and is committed to protecting your personal information. The collection, use, storage, and sharing of data are governed by these Terms and our Privacy Policy, which complies with applicable UAE data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

6.1. Data Collection

We may collect the following types of information:

• Name, email address, phone number, and billing details provided during account registration.
• Shipping information, including recipient names, addresses, and contact details.
• Data on how you interact with the Platform, such as pages visited, features used, and browsing history.
• IP address, browser type, operating system, and other technical details related to the device used to access the Platform.

Payment Information:

• Payment card details and billing information processed securely by our payment partners.

6.2. Purpose of Data Usage

We use your information for the following purposes:

• To provide and improve our Services, such as generating shipping labels and integrating with third-party Service Providers.
• To process payments and manage subscriptions.
• To communicate with you regarding account updates, technical support, and marketing (if consent is provided).
• To analyze usage trends and enhance the user experience.

6.3. Data Sharing

We may share your data under the following circumstances:

• Shipping information is shared with the selected Service Provider to fulfill shipments.
• For payment processing and third-party integrations with e-commerce platforms.
• If required by UAE law or legal processes, such as responding to court orders or regulatory investigations.

6.4. Data Security

• We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
• Despite our efforts, no method of electronic storage or transmission is 100% secure. By using the Platform, you acknowledge and accept this inherent risk.

6.5. User Consent

• By providing your personal data during registration or use of the Platform, you consent to its collection, use, and sharing as outlined in these Terms and our Privacy Policy.
• Users may withdraw consent for marketing communications at any time by updating their account settings or contacting support@twocollect.com.

6.6. Data Retention

• Personal data will be retained only as long as necessary to fulfill the purposes outlined in this section or comply with legal obligations.
• Users may request deletion of their data by contacting support@twocollect.com.

6.7. User Rights

Under UAE data protection laws, you have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of personal data, subject to legal or operational requirements.
• Data Portability: Request a copy of your data in a structured format.
• Objection: Object to specific data processing activities, such as direct marketing.

6.8. Updates to Privacy Practices

We may update our privacy practices from time to time to comply with changes in UAE law or operational needs. Updates will be reflected in the Privacy Policy, and significant changes will be communicated to you via email or in-app notifications.

6.9. Contact for Privacy Inquiries

For questions or concerns about your data or to exercise your rights, contact us at: support@twocollect.com

7. Role of the Aggregator

TwoCollect operates as an intermediary platform connecting Users with third-party Service Providers. Our role is limited to facilitating the selection, integration, and management of shipping services offered by these providers. By using the Platform, Users acknowledge and agree to the following:

7.1. Independent Third-Party Services

• The actual shipping, delivery, and related logistics services are provided by independent third-party Service Providers.
• TwoCollect does not own, manage, control, or operate the shipping services offered by the Service Providers on the Platform.

7.2. Limited Responsibility

TwoCollect is not responsible for the following:

• Shipping delays lost or damaged packages, or any other issues arising from the performance of the Service Providers.
• Accuracy, completeness, or reliability of shipping rates, delivery times, or other details provided by Service Providers.
• Customs duties, taxes, or import/export restrictions applied to shipments by authorities or Service Providers.

7.3. Facilitation Only

The Platform provides tools for generating shipping labels, comparing rates, and tracking shipments. However, TwoCollect does not guarantee the availability or uninterrupted access to these tools, as they depend on Service Providers and third-party integrations.

7.4. User and Service Provider Relationship

• Users enter into a direct contractual relationship with the selected Service Provider for shipping and logistics services.
• All terms, conditions, and obligations related to shipping services (e.g., delivery timelines, claims for damage or loss) are governed by the Service Provider’s policies. Users are responsible for understanding and agreeing to these policies before selecting a Service Provider.

7.5. Assistance with Disputes

• While TwoCollect is not obligated to mediate disputes between Users and Service Providers, we may assist by facilitating communication or providing relevant transaction details (e.g., shipment data) to help resolve issues.
• Users acknowledge that final responsibility for resolving disputes lies with the User and the Service Provider.

7.6. No Guarantee of Service Quality

• TwoCollect does not guarantee the quality, performance, or timeliness of services provided by any Service Provider listed on the Platform.
• Users are encouraged to review Service Provider policies and ratings before making a selection.

7.7. Limitation of Liability

TwoCollect is not liable for any damages, losses, or costs incurred by the User as a result of:

• Errors or omissions in shipping labels or shipment information.
• Non-performance or delayed performance by a Service Provider.
• Any breach of the Service Provider’s obligations under their terms.

7.8. Carrier Liability Limits

• TwoCollect acts solely as an aggregator and assumes no liability beyond that of the selected carrier. By using the TwoCollect platform, the client acknowledges and agrees that the terms and conditions of the selected carrier—including all limitations of liability for loss, damage, or delay—apply in full. TwoCollect shall not be held responsible for any losses exceeding the compensation thresholds defined by the carrier.

7.9. Use of Carrier Accounts

• Clients using the TwoCollect platform may choose between two methods of shipment:
• Clients may integrate their own shipping carrier accounts. In this case, all billing, liability, and dispute resolution are the sole responsibility of the client and the carrier, in accordance with their direct agreement.
• Clients may use TwoCollect’s carrier accounts. In this case, TwoCollect acts strictly as an aggregator and booking intermediary. TwoCollect shall not be held responsible or liable for any loss, damage, delay, customs issue, or failure of service. All liability is subject to the terms and limits set forth by the selected carrier.
• TwoCollect does not assume any legal or financial responsibility for shipments, whether the shipment is booked using the client’s own carrier account or a carrier account provided by TwoCollect.

7.9A Recovery of Carrier and Customs Charges

Where any carrier, customs authority, governmental authority, tax authority, or third party seeks payment, reimbursement, recovery, or compensation from TwoCollect in connection with a shipment booked through the Platform, the User agrees that TwoCollect may recover such amounts from the User, including by charging the User's payment method on file, deducting amounts from any wallet balance, suspending Platform access, withholding shipment services, or pursuing legal recovery.

8. Dispute Resolution

In the event of a dispute arising from your use of the Platform or Services, including disputes involving third-party Service Providers, TwoCollect has established the following resolution framework:

8.1. Platform-Related Disputes

• For disputes directly related to your use of the Platform, such as subscription fees, billing errors, or technical issues, please contact us at support@twocollect.com.
• TwoCollect will review and respond to your complaint within 7 business days of receipt.

8.2. Service Provider Disputes

• Disputes related to shipping services, including delays, damaged or lost shipments, and incorrect charges, must be resolved directly between the User and the Service Provider.
• TwoCollect may provide transaction records, shipment data, or other relevant information to assist in resolving disputes but is not obligated to mediate or resolve such issues.

8.3. Escalation of Platform-Related Disputes

• If a platform-related dispute cannot be resolved through customer support, Users may escalate the issue to the management team by submitting a written request to admin@twocollect.com.
• TwoCollect will make reasonable efforts to resolve the matter amicably.

8.4. Governing Law and Jurisdiction

• Any unresolved disputes will be governed by and interpreted in accordance with the laws of the United Arab Emirates.
• Users agree to submit to the exclusive jurisdiction of the courts of Dubai Courts for the resolution of disputes.

8.5. Alternative Dispute Resolution

• Where applicable, TwoCollect may recommend alternative dispute resolution (ADR) mechanisms, such as arbitration or mediation, to resolve disputes outside of court. The ADR process will comply with UAE laws and be conducted in English and Arabic language.
• Costs associated with ADR shall be borne by the parties as agreed or as determined by the arbitrator/mediator.

8.6. User Responsibility for Service Provider Issues

• Users are encouraged to familiarize themselves with the terms and conditions of their chosen Service Provider, including their dispute resolution policies, to avoid misunderstandings or delays in resolving issues.

8.7. Timeframe for Dispute Filing

• All disputes related to the Platform or Services must be raised within [insert time limit, e.g., 60 days] from the date the issue occurred. Failure to raise a dispute within this timeframe may result in the forfeiture of your right to pursue the matter.

9. Limitation of Liability

To the fullest extent permitted by UAE law, TwoCollect limits its liability to Users as follows:

9.1. No Liability for Service Providers

TwoCollect acts solely as an intermediary and is not liable for any actions, omissions, or performance issues of the Service Providers, including but not limited to:

• Delays, losses, or damages incurred during shipment.
• Errors in shipping rates, delivery times, or service descriptions provided by Service Providers.
• Breaches of any contract or terms between the User and the Service Provider.

9.2. Platform Availability

• While TwoCollect strives to ensure the uninterrupted availability and functionality of the Platform, we cannot guarantee that the Platform will always operate without errors or downtime.
• Loss of data or transactions.
• Inability to access Platform features.

9.3. Indirect or Consequential Damages

TwoCollect is not liable for any indirect, incidental, special, punitive, or consequential damages arising from:

• The use or inability to use the Platform or Services.
• Loss of profits, revenue, or business opportunities.
• Loss or corruption of data.

9.4. Errors or Omissions

• While we strive to provide accurate and up-to-date information, TwoCollect is not responsible for errors, inaccuracies, or omissions in the Platform or Services.

9.5. Cap on Liability

In any event, TwoCollect’s total liability to a User for claims arising out of or in connection with the use of the Platform or Services shall not exceed the total amount of Subscription Fees paid by the User in the three (3) months immediately preceding the claim.

9.6. User Responsibility

Users are solely responsible for:

• Verifying the accuracy of shipment details and shipping rates before confirming a transaction.
• Understanding and agreeing to the terms and conditions of the selected Service Provider.
• Complying with applicable laws and regulations regarding shipments, including customs, taxes, and import/export requirements.

9.7. Force Majeure

TwoCollect is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather conditions.
• Government actions, embargoes, or regulatory restrictions.
• Power outages, internet service disruptions, or cyberattacks.

9.8. Legal Compliance

• Nothing in this section shall exclude liability for fraud, gross negligence, or any other liability that cannot be limited or excluded under applicable UAE law.

10. Intellectual Property

10.1. Ownership of Platform Content

• All content available on the Platform, including but not limited to text, graphics, logos, icons, images, software, code, and designs (collectively, “Platform Content”), is the exclusive property of TwoCollect or its licensors.
• Platform Content is protected by applicable copyright, trademark, and intellectual property laws in the UAE and internationally.

10.2. Trademarks

• All trademarks, service marks, trade names, and logos displayed on the Platform (collectively, “Trademarks”) are the property of TwoCollect or third-party licensors.
• Users are not permitted to use any Trademarks without the prior written consent of TwoCollect or the respective trademark owner.

10.3. Limited License to Users

• TwoCollect grants Users a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for its intended purpose, as outlined in these Terms.
• Copying, modifying, distributing, displaying, or creating derivative works of Platform Content.
• Reverse engineering, decompiling, or disassembling any part of the Platform or its software.
• Using Platform Content for commercial purposes without express written permission.

10.4. User Content

• Any content submitted by Users to the Platform, such as feedback, suggestions, or other communications (“User Content”), becomes the property of TwoCollect upon submission.
• By submitting User Content, Users grant TwoCollect a perpetual, worldwide, royalty-free license to use, reproduce, distribute, and display the content for any purpose.

10.5. Third-Party Intellectual Property

• The Platform may include content or integrations provided by third parties, such as APIs or plugins. All rights to such third-party content belong to their respective owners, and use of such content is subject to their terms and conditions.
• TwoCollect is not responsible for any infringement claims or disputes arising from third-party content used on the Platform.

10.6. Intellectual Property Infringement Claims

If you believe that any content on the Platform infringes your intellectual property rights, please contact TwoCollect at support@twocollect.com with the following details:

• A description of the copyrighted or trademarked work allegedly infringed.
• Evidence of ownership or authorization to act on behalf of the owner.
• A description of the allegedly infringing content and its location on the Platform. Your contact information (name, email, phone number).

TwoCollect will investigate and take appropriate action in compliance with UAE intellectual property laws.

10.7. Termination of License

• The limited license granted to Users automatically terminates if they violate these Terms or misuse the Platform Content. Upon termination, Users must cease all use of the Platform and delete any copies of Platform Content in their possession.

11. Modifications

11.1. Updates to the Terms

• TwoCollect reserves the right to amend or update these Terms and Conditions at any time to reflect changes in legal requirements, business operations, or service offerings.
• Any changes to the Terms will be posted on the Platform, and the “Last Updated” date at the top of this document will be revised accordingly.

11.2. Notification of Changes

• For significant updates to these Terms, TwoCollect will notify Users via email, in-app notifications, or other communication methods provided during account registration.
• Users are responsible for ensuring their contact information is up-to-date to receive such notifications.

11.3. User Acceptance of Changes

• Continued use of the Platform after updates to these Terms constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Platform immediately.
• Users are encouraged to review the Terms periodically to stay informed about any updates.

11.4. Service Modifications

• TwoCollect may modify, add, or remove features, functionalities, or services available on the Platform at any time without prior notice.
• In cases where such changes materially impact Users’ experience or access to paid services, TwoCollect will provide advance notice and, where applicable, an option to terminate the subscription without penalty.

11.5. Pricing Changes

• TwoCollect reserves the right to adjust pricing for subscription plans or other services. Users will be notified of pricing changes at least 30 days before they take effect.

11.6. No Retroactive Changes

• Modifications to these Terms will not retroactively affect rights or obligations arising before the changes were implemented unless required by law.

12. Termination

12.1. Termination by the User

Users may terminate their subscription and account at any time by:

• Logging into their account and following the cancellation instructions provided in the account settings, or
• Contacting TwoCollect at support@twocollect.com

Termination will take effect at the end of the current billing cycle. Users will retain access to the Platform and Services until the end of the billing period but will not receive a prorated refund for any unused time.

12.2. Termination by TwoCollect

TwoCollect reserves the right to suspend or terminate a User’s account immediately, with or without prior notice, under the following circumstances:

• Violation of these Terms and Conditions.
• Failure to pay Subscription Fees or any other charges due.
• Engagement in fraudulent, illegal, or unauthorized activities on the Platform.
• Misuse or abuse of the Platform that disrupts services for other users or causes harm to TwoCollect or its partners.

12.3. Effect of Termination

Upon termination of the account:

• The User’s access to the Platform and its features will be disabled immediately (or at the end of the billing cycle for user-initiated termination).
• All associated data, including transaction history and account settings, may be deleted from the Platform unless otherwise required by law.
• Outstanding balances, if any, must be settled within 14 days of termination.

12.4. Survival of Terms

Certain provisions of these Terms will survive termination, including but not limited to:

• Payment obligations (for amounts accrued prior to termination).
• Limitations of liability.
• Dispute resolution and governing law.
• Intellectual property rights.

12.5. Reinstatement of Account

• Users whose accounts were terminated due to non-payment may request reinstatement by contacting TwoCollect and resolving any outstanding dues. Reinstatement will be subject to approval and may involve reactivation fees.

12.6. Legal and Regulatory Compliance

• TwoCollect may retain certain user data or account information after termination to comply with legal, regulatory, or operational requirements in the UAE.

13. Governing Law and Jurisdiction

13.1. Governing Law

• These Terms and Conditions, as well as any disputes arising from or in connection with the use of the Platform or Services, are governed by and construed in accordance with the laws of the United Arab Emirates.

13.2. Jurisdiction

• Any disputes or claims arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai Courts, unless otherwise required by applicable law.

13.3. Legal Compliance

Users agree to comply with all applicable UAE laws and regulations when using the Platform, including but not limited to:

• Data protection and privacy laws.
• Customs, import/export, and logistics regulations.
• Consumer protection laws.

13.4. Alternative Dispute Resolution

• Where feasible, TwoCollect encourages the resolution of disputes through negotiation or mediation before resorting to formal legal proceedings.
• Parties may agree to submit disputes to arbitration in accordance with the rules of [insert relevant arbitration institution, e.g., Dubai International Arbitration Centre (DIAC)], conducted in English and Arabic language. The decision of the arbitrator(s) shall be final and binding.

13.5. Cross-Border Issues

• If you access the Platform from outside the UAE, you are solely responsible for ensuring compliance with the laws of your jurisdiction and the applicable laws of the UAE.

14. Contact Information

If you have any questions, concerns, or need assistance regarding these Terms and Conditions, the Platform, or our Services, please reach out to us through one of the following methods:

14.1. Customer Support

• Email: support@twocollect.com
• Live Chat

14.2. Mailing Address

• TwoCollect
• Bay View Tower
• Dubai, UAE

14.3. Working Hours

Our customer support team is available during the following hours:

Working hours:Monday to Saturday, 9:00 AM to 6:00 PM.Sunday, Closed.

• Requests or inquiries submitted outside of these hours will be addressed on the next business day.

14.4. Response Time

• We strive to respond to all inquiries within 48 hours. However, during peak times, responses may take longer.

14.5. Escalation of Issues

For unresolved concerns or escalations, please email our management team directly at admin@twocollect.com

14.6. Reporting Issues

• If you encounter technical issues, billing discrepancies, or suspected unauthorized access to your account, please contact us immediately at support@twocollect.com

14.7. Feedback and Suggestions

We welcome feedback and suggestions to improve our Platform and Services. You can submit your feedback via email at contact@twocollect.com

15. Additional Features

TwoCollect may offer additional features or programs to enhance your experience on the Platform. These features are optional and subject to specific terms and conditions, as outlined below:

15.1. Promotional Offers

• From time to time, TwoCollect may provide promotional discounts, free trials, or special offers to Users.
• These promotions are subject to specific terms, including eligibility criteria, duration, and usage limits.
• TwoCollect reserves the right to modify, suspend, or terminate any promotional offer at its sole discretion without prior notice.

15.2. Loyalty Programs

• Users may participate in loyalty programs, which allow them to earn points, credits, or rewards for using the Platform.
• Loyalty program terms, including the accumulation, redemption, and expiration of rewards, will be detailed in a separate policy or section of the Platform.
• TwoCollect reserves the right to discontinue or modify loyalty programs at any time.

15.3. Referral Programs

Users may invite others to join the Platform through referral programs. Rewards for referrals are subject to:

• Successful sign-up and subscription by the referred User.
• Compliance with referral program terms, which prohibit fraudulent or spam-like referral activities.
• Referral program terms and rewards are subject to change.

15.4. Advertisements and Sponsored Content

• The Platform may display advertisements or sponsored content from third-party partners.
• TwoCollect is not responsible for the accuracy, quality, or legality of third-party advertisements or content. Users interacting with such content do so at their own risk and are subject to the advertiser’s terms.

15.5. Beta Features

• TwoCollect may release beta features for testing purposes. These features are provided on an “as-is” basis and may be incomplete or subject to change.
• TwoCollect makes no guarantees regarding the functionality or availability of beta features.

15.6. Add-On Services

• Users may purchase optional add-ons or integrations to extend the functionality of the Platform (e.g., advanced analytics tools or premium customer support).
• Add-on services may require separate fees and are subject to specific terms outlined at the time of purchase.

15.7. Custom Agreements

• For enterprise or high-volume Users, TwoCollect may offer custom service agreements tailored to specific needs. These agreements will supersede the general Terms to the extent of any inconsistencies.

15.8. Termination of Features

• TwoCollect reserves the right to modify, suspend, or discontinue any additional features or programs at any time. Where possible, Users will be notified in advance of such changes.